Question

Can't Access Website Internally.

Posted on April 27, 2020
Ubuntu 18.04 Apache LAMP Stack WordPress
Asked by echilders

I can’t access my website from my business campus. The DNS records are set up correctly, but the IT company my company uses is saying that I have www directing to the non-www domain.

I checked .htaccess and the domain.conf file but I don’t see anything that looks like it could cause any redirects or rewrites…

Any suggestions?

It’s a wordpress site running on Lamp Stack.

Thanks!

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Bobby Iliev

Site Moderator

• April 28, 2020

Accepted Answer

Hi there @echilders,

The www to non-www redirect should not really prevent the website from loading, as long as you have DNS records for both your www and the non-www versions of your domain name.

I would recommend asking the IT company to provide you with the exact error that they get and possibly a screenshot. I would recommend asking them to run a traceroute as well to see if the connection is getting to the server.

Regarding the redirect itself, it is probably because of your WordPress Site and home URLs. Via your WordPress admin, you can change the site and the home URLs to the preferred version.

Regards, Bobby