Question

Cannot connect Jetpack plugin in Wordpress. Error Details: The Jetpack server was unable to communicate with your site [HTTP 500].

I have activated the jetpack plugin. Then it asks to connect a wordpress.com account to start using it. As I click the “Connect Jetpack” button, the following error comes up.

Error Details: The Jetpack server was unable to communicate with your site [HTTP 500]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/

I have tried disabling all the other plugins. It still doesn’t work. I can access the xmlrpc.php file from the browser. You can visit my website here.


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Accepted Answer

I have resolved the issue by installing php7.0-xml and php7.0-xmlrpc.

Yep, solution above doesn’t work for me either.

For those who don’t know the command, run

sudo apt-get install php7.0-xml php7.0-xmlrpc
sudo service apache2 restart 

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Become a contributor for community

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

DigitalOcean Documentation

Full documentation for every DigitalOcean product.

Resources for startups and SMBs

The Wave has everything you need to know about building a business, from raising funding to marketing your product.

Get our newsletter

Stay up to date by signing up for DigitalOcean’s Infrastructure as a Newsletter.

New accounts only. By submitting your email you agree to our Privacy Policy

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.