Question

Just setup WordPress on my droplet server, now my site is down, please help?

Posted on November 1, 2017
Configuration Management PHP Server Optimization WordPress
Asked by stradaentracasa

Hi there everyone, I connected to my droplet server via SSH and followed all the steps in this guide: https://www.digitalocean.com/community/tutorials/how-to-install-wordpress-with-lamp-on-ubuntu-16-04

Everything worked great, and I was completely successful in my attempt. I entered my site URL in google chrome and got the wordpress select-a-language setup, exactly as shown in the guide.

I then shut down my PC and went to bed. When I woke up, I tried entering my site URL from a different computer to finish the wordpress setup and suddenly my site was down. I got the following error: “This site can’t be reached cultureontrial.com’s server DNS address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN”

I did absolutely nothing at all between that timeframe, didn’t touch my server, didn’t even use Putty or the droplet in any way. I tried again a few days later from the PC I did the setup on and still the site was down.

I tried following Step 5 in the guide over again, ran “curl -s https://api.wordpress.org/secret-key/1.1/salt/” and got new secure values. Copied and pasted them into the wp-config.php file exactly as I did last time, and still nothing.

If anyone can please help on this let me know. It would be really deeply appreciated as I’m getting quite frustrated by this!

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cdd530c442ef479b9059e5079cf819 • November 8, 2017

Accepted Answer

Hello,

Please change this line.

#ServerName www.example.com

Then you should add your domain in instead.

ServerName www.example.com

Notice in my second example the “#” sign is also removed. That is important to ensure the line is not commented out. After you make the edit, restart Apache.

service apache2 restart

Hope this gets things working. Thanks.

cdd530c442ef479b9059e5079cf819 • November 5, 2017

Hello,

Could you please paste your wp-config.php here so I can have a look? Go ahead and star * out the DB information and other security information so it’s not public here on the forums.

We’ll figure it out. Thanks.

stradaentracasa • November 5, 2017

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