Question

No internet/connection after droplet reboot

Posted on April 23, 2019
Ubuntu 18.04 Networking
Asked by ab89dcd3069445888ab9bfa0ca4da7

After rebooting Ubuntu 18.04 Droplet I couldn’t access it via SSH. Then I realized that I don’t receive any response when pinging its IP. I connected to my Droplet through DigitalOcean built-in terminal and tried to ping other remote servers but this also didn’t work. So it seems that my Droplet is disconnected from the internet. I tried rebooting, shutting off/turning on. Nothing helped. I tried to Google for possible reasons and searched DigitalOcean’s QA section but didn’t find any working solution. Here is what I found so far:

if i run “sudo ip link set eth0 up” it returns "Cannot find device “eth0”
if i run “ifconfig -a”, there is no eth0, only ens3 and lo
if i run “dmesg | grep -i eth”, i get “virtio_net virtio0 ens3: renamed from eth0”. if i do the same on other Droplets (where internet is working) i get

“virtio_net virtio0 ens3: renamed from eth0; virtio_net virtio0 eth0: renamed from ens3”

i.e. eth0 is renamed to ens3 and then back to eth0. So maybe if I managed to rename ens3 to eth0 on my broken Droplet I would be able to restore internet connection but I don’t know how to do this. Also I am not sure why it got broken in the first place. I created a support ticket for this but i didn’t get any response yet.

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ab89dcd3069445888ab9bfa0ca4da7 • April 30, 2019

Accepted Answer

After almost two weeks since I raised this issue, I was finally able to resolve it. The problem occurred in the first place because different packages got uninstalled somehow when I rebooted. This includes cloud-init, ufw and landscape-common. There is probably more that I haven’t noticed yet. Let’s start with the internet connection, this is how I fixed it:

Step 1. I created file “/etc/udev/rules.d/70-persistent-net.rules” and added

SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="b2:fe:09:35:6e:57", NAME="eth0"

as I mentioned previously. Note that MAC address used above can be found here: “/etc/netplan/50-cloud-init.yaml”

Step 2. Run “sudo reboot” and check that eth0 interface persists by running “ifconfig -a”

Step 3. Run the following command:

sudo ifconfig eth0 207.154.193.4 netmask 255.255.240.0 up

Your IP address and netmask can be found if you go to your Droplet’s page and then go to Networking tab. It is important that both these are correct.

Step 4. Run another command:

ip route add default via 207.154.192.1

This is your gateway address which again can be found on Networking tab on your Droplet’s page. At this point you should be able to access your server through SSH. If you try to run “ping www.google.com” it will fail to resolve the domain. Also if you do “sudo reboot”, the configuration won’t persist and you will need to repeat steps 3-4 again. So let’s continue.

Step 5. Run command:

sudo nano /etc/resolv.conf

and change nameserver to “8.8.8.8”, i.e. Google’s DNS, and save the file. Now you should be able to run “ping www.google.com” and receive response.

Step 6. Now I ran these:

sudo apt update
sudo apt upgrade

not sure if this was necessary though.

Step 7. Let’s install the missing cloud-init so that network configuration persists next time we reboot. We can do this by running:

sudo apt install cloud-init

Now you should be able to run “sudo reboot” without losing network connection.

Step 8. Finally, I installed some missing packages by running these:

sudo apt install ufw
sudo apt install landscape-common

landscape-common will enable “landscape-sysinfo” command which is used to show server information on your welcome screen when you connect to your server.

There is probably more stuff that is missing and my Droplet is not exactly the same as it was when I first created it but at least I was able to restore network connection, missing packages that I use and continue running my scripts are before. I hope this hasn’t left any security hole in my system. Probably it would be wise to create new Droplet from scratch at some point.

Guillaume Rancurel • May 12, 2020

I follow your steps and it save my day, I can go sleep peacefully … thanks a lot and continue to share !!

harrycrb • September 21, 2019

@lukasea17033bb7e7ecf80fc21 @jarland I got some issue here, This instruction was work but only 5 minutes. After that, back to no connection again. Open support ticket just circle around no solution.

Is there any solution for this problem?