Question

Not able to access my websites. DNS Server issue.

Posted on August 2, 2017
DNS WordPress Ubuntu
Asked by jfagan

Hello, Digital Ocean support and community.

I am not a tech guy by trade so please forgive me for any ignorance that comes through on this question.

I have two droplets that supposedly link to GoDaddy.com domains. These domains are operating on Wordpress 4.8 and are www.BridgeTribe.com and www.JGF111.com.

I was able to edit these sites using the IP of the droplet up until the point that I connected the droplet to my domains. I am sure I am missing something but am not sure what.

This is the Error I receive from both sites:

"This site can’t be reached

bridgetribe.com’s server DNS address could not be found. Search Google for bridgetribe ERR_NAME_NOT_RESOLVED"

I changed the nameservers on my GoDaddy account and as such this is the message they give me about the DNS:

"Records We can’t display your DNS information because your nameservers aren’t managed by us.

Nameservers

Using custom nameservers Change Nameserver ns1.digitalocean.com ns2.digitalocean.com ns3.digitalocean.com"

As stated above I originally was able to edit the WordPress site using DropletIP/wp-admin but now I can’t reach the site at all. Any help or suggestions would be much appreciated. I am thinking about calling GoDaddy but figured it must have been a mistake on this end.

Figured this could help here is how one of my DNS look on this side:

www.bridgetribe.com

What’s next? You need to update your nameservers with your domain registrar for the records below to take effect. Learn how to do that Create new record A

AAAA

CNAME

TXT

SRV Use @ to create the record at the root of the domain or enter a hostname to create it elsewhere. A records are for IPv4 addresses only and tell a request where your domain should direct to.

HOSTNAME

Enter @ or hostname

WILL DIRECT TO

Select resource or enter custom IP JGF111 NYC3 / 45.55.49.114 BridgeBurningBush NYC2 / 162.243.55.93
TTL (SECONDS)

3600 Enter TTL Create Record DNS records Type Hostname Value TTL (seconds) A www.bridgetribe.com directs to 162.243.55.93 3600 Copy More NS www.bridgetribe.com Copy directs to ns1.digitalocean.com. Copy 1800 Copy More NS www.bridgetribe.com Copy directs to ns2.digitalocean.com. Copy 1800 Copy More NS www.bridgetribe.com Copy directs to ns3.digitalocean.com. Copy 1800 Copy More

Any and all help from more experienced users of digitalocean is much appreciated.

Bests, John Fagan

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Flamber Hansen • August 2, 2017

Accepted Answer

Hi @jfagan

From what I’m seeing on BridgeTribe.com

dig BridgeTribe.com NS +short
ns2.digitalocean.com.
ns1.digitalocean.com.
ns3.digitalocean.com.

dig www.BridgeTribe.com A +short
162.243.55.93

But I don’t see an A record for BridgeTribe.com. Create one by using @ as Hostname and point to your droplet IP.

And it looks like JGF111.com has the same problem. There’s only a record for www but not the root domain.

On both domains, your web server (Apache) has been setup to redirect from www.domain.com to domain.com - but since you don’t have any DNS records for your root domains, then this will always fail.