Question

Unable to reach DigitalOcean server from Russia

Posted on April 11, 2019
Networking
Asked by jarland

I am unable to reach DigitalOcean droplet IP addresses from any local ISP in Russia. How do I fix this?

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jarland

DigitalOcean Employee

• April 11, 2019

Accepted Answer

Greetings!

I’m sorry to hear about the trouble this is causing for you. While we have heard several cases of ISPs in Russia blocking access to DigitalOcean IP addresses, it is not necessarily a universal truth that customers from Russia cannot reach our servers. For that reason, we prefer not to make assumptions too quickly. The first thing you need to do is run an MTR to our network. You can use your droplet IPs, as well as the hostnames found for all of the speed tests here:

http://speedtest-sfo1.digitalocean.com/

If you have never run an MTR before, this guide should help:

https://www.digitalocean.com/community/tutorials/how-to-use-traceroute-and-mtr-to-diagnose-network-issues

If the MTR consistently halts before reaching our network, your ISP is likely the first call that you need to make. Please do feel free to drop us a line as well, we like to see information that helps us identify connectivity issues for our customers. You can include the result of an MTR in an email to us here:

https://www.digitalocean.com/company/contact

Jarland

DriftingSeaGreenKelp • February 16, 2024

Hello! Im facing this issue. How to solve it?

FreedomBarometer • February 24, 2020

Dear Digital ocean,

Users from Russia are complaining our website freedombarometer.org is not accessible in the last 3/4 days, as “the server does not respond”. Can you please explain whether just temporarily there was a problem; when the problem will be resolved if it has not been already; what kind of measures can we take to prevent this from happening again? Looking forward to hearing from you.