Question

Why SendGrid and mailchimp are responding with Timeout on DigitalOcean droplet?

I have an express server running on a docker container, and using nginx for reverse proxy and https.

Dockerfile

FROM node:alpine as BUILD_IMAGE

WORKDIR /usr/src/app

COPY package.json yarn.lock ./

RUN yarn install --frozen-lockfile

COPY . .

EXPOSE 5000

CMD ["yarn", "start"]

docker-compose.yml

api_server:
    container_name: api-server
    restart: always
    build: ./server-api/
    ports:
      - '5000:5000'
    depends_on:
      - postgres
      - redis
      - url_server
      - og_server

I am using nodemailer sendgrid to send emails and also using mailchimp but both are not working.

This is the logs:

mailchimp err Error: Timeout of 120000ms exceeded
    at RequestBase._timeoutError (/**/**/app/node_modules/superagent/lib/request-base.js:613:13)
    at Timeout.<anonymous> (/**/**/app/node_modules/superagent/lib/request-base.js:628:12)
    at listOnTimeout (node:internal/timers:556:17)
    at processTimers (node:internal/timers:499:7) {
  timeout: 120000,
  code: 'ECONNABORTED',
  errno: 'ETIME',
  response: undefined
}

Fail to send email {
  err: Error: connect ETIMEDOUT 3.64.200.27:443
      at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1139:16)
      at TCPConnectWrap.callbackTrampoline (node:internal/async_hooks:131:14) {
    errno: -110,
    code: 'ETIMEDOUT',
    syscall: 'connect',
    address: '3.64.200.27',
    port: 443
  }
}

This is my ufw status:

To                         Action      From
--                         ------      ----
22/tcp                     LIMIT       Anywhere
2375/tcp                   ALLOW       Anywhere
2376/tcp                   ALLOW       Anywhere
Nginx Full                 ALLOW       Anywhere
465                        ALLOW       Anywhere
25                         ALLOW       Anywhere
587                        ALLOW       Anywhere
22/tcp (v6)                LIMIT       Anywhere (v6)
2375/tcp (v6)              ALLOW       Anywhere (v6)
2376/tcp (v6)              ALLOW       Anywhere (v6)
Nginx Full (v6)            ALLOW       Anywhere (v6)
465 (v6)                   ALLOW       Anywhere (v6)
25 (v6)                    ALLOW       Anywhere (v6)
587 (v6)                   ALLOW       Anywhere (v6)

I tried to run the container on my local machine (windows 10) and everything works fine email was sent and mailchimp works too, but on DO droplet it didn’t work.

Any ideas? thanks.


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Accepted Answer

I found the issue it’s the iptables

sudo nano /etc/docker/daemon.json

{ "iptables": false }

I change it to true

{ "iptables": true}

sudo service docker restart

It was me who alter the iptables to false because I was trying to prevent Docker from bypassing UFW and directly alters iptables.

Now it’s working

KFSys
Site Moderator
Site Moderator badge
May 4, 2021

Hi @larbisahli1905,

By default for new accounts, port 25 is closed. I would recommend trying with port 587 instead.

To test if port 587 is open you can run the following command:

telnet Your-IP-Address 587

If port 587 is blocked as well, I’ll recommend contacting DigitalOcean’s support to see if the port can be lifted.

You can reach the support at :

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

Bobby Iliev
Site Moderator
Site Moderator badge
May 4, 2021

Hi there,

As far as I can see from the error, the outgoing connection on port 443 is failing.

I would recommend allowing that port via UFW as well as it is currently not in the list that you’ve provided.

Let me know how it goes. Regards, Bobby

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Become a contributor for community

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

DigitalOcean Documentation

Full documentation for every DigitalOcean product.

Resources for startups and SMBs

The Wave has everything you need to know about building a business, from raising funding to marketing your product.

Get our newsletter

Stay up to date by signing up for DigitalOcean’s Infrastructure as a Newsletter.

New accounts only. By submitting your email you agree to our Privacy Policy

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.