Always know what you'll pay with monthly caps and flat pricing.
With DigitalOcean's range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps and serving your customers.
Talk to an expert to get started!
For anyone who wants general guidance and troubleshooting. Included to all customers.
For teams developing and testing with non-production workloads.
For teams deploying and maintaining production workloads. Includes live chat.
For businesses serving large customer bases with mission-critical applications. Response times within 30 minutes.
The Starter plan is great for less urgent inquiries. The Developer plan is good for teams developing and testing with non-production workloads. The Standard plan is good for receiving prompt support to address issues that arise in a production-ready product. The Premium plan is designed to help out businesses who are serving a large customer base and need the fastest possible response time. The Premium plan includes a Customer Success Manager and a Technical Account Manager who work alongside you to help resolve any issues.
We have email support for all plans. The Standard plan adds live chat as an additional channel. The Premium plan adds video calls and a dedicated Slack channel as additional channels. Premium plan customers have the option of connecting with their Technical Account Manager via Slack to initiate high level discussions regarding architecture and other questions.
DigitalOcean remains committed to providing support to all customers. The Starter plan comes included with all DigitalOcean accounts, and includes email support with a response time of < 24 hours, and access to DigitalOcean's wide collection of community Q&As, product documentation, and technical articles.
No, there are no contracts or lock-in periods. The plans are billed monthly and there are no prorated refunds if you choose to discontinue any time during the month.
We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. Apple pay requires a Safari browser. For additional payment options, including wire transfer, purchase orders, and ACH, please contact us. Note that when you add a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by DigitalOcean but may take a few days to clear from your card depending on the bank.
DigitalOcean billing cycles are monthly. Typically, on the first day of each month we invoice and automatically charge your account's primary payment method for the previous month's usage. In some cases, we might charge if your usage exceeds a threshold. You can also login and self pay the balance at any time.
No. Your card is only charged at the end of the billing cycle or upon exceeding a usage threshold. Pre-authorization charge: When you add a card, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize any charges in future. These temporary pre-authorizations are typically $1 but can vary in range and are immediately canceled by us. Depending on your bank, it might take a few days for the charge to clear from the card.
We're required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
Check out the docs to learn how to destroy Droplets, Kubernetes clusters, Managed Databases clusters (PostgreSQL, MySQL, Caching), Spaces, Volumes , Firewalls , and Load Balancers.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
Your card will be charged only after you have utilized the free credits. For example, if you received a $200 credit for 60 days, then that $200 credit is automatically applied to your account. If you spend $25 in that timeframe, then your card will not be charged. If you spend $300, then the $200 credit would be fully utilized and your card will be charged only $100. Since the credit is valid for 60 days, you won't be able to use any remaining credit after 60 days.
We charge you for the underlying compute on which the 1-Click Apps runs.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
If you are interested in prepayment for resources, contact our experts.
We do not offer refunds. If there are extenuating circumstances, contact support.
Have a complex setup or additional questions around pricing? Contact our sales team to get more information on DigitalOcean pricing.
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.