10 Powerful Chatbot Platforms to Try in 2025

Chatbots are changing how businesses interact with customers, providing round-the-clock support for everyday tasks like answering product questions, processing returns, and collecting customer feedback. Many off-the-shelf chatbot solutions offer quick implementation with basic functionality for answering FAQs, collecting contact information, and routing inquiries to the proper departments. However, these pre-packaged options often fall short regarding complex business requirements. They typically offer limited customization, struggle with industry-specific terminology, and may not integrate smoothly with your existing systems.

That’s why many businesses are turning to chatbot platforms instead. Building your chatbot allows you to integrate with your proprietary systems, handle complex decision trees, and create multi-step workflows tailored to your company’s unique processes. Modern platforms offer intuitive interfaces and powerful AI features without extensive coding expertise, making custom solutions accessible to all business sizes. In this article, we’ll explore the top chatbot platforms that combine sophisticated capabilities with user-friendly environments to help build the right bot for your operations.

What is a chatbot platform?

A chatbot platform is an intelligent software ecosystem that enables businesses to develop, deploy, and fine-tune conversational agents tailored to their unique needs. These platforms use advanced natural language processing and machine learning technologies, allowing even non-technical users to build chatbots with minimal coding knowledge.

With some chatbot platforms, you might get a rulebook or pre-defined rules to help you design your chatbots. Others provide more flexible frameworks that allow complete creative freedom and customization options.

How do chatbot platforms work?

A chatbot platform uses natural language processing and AI algorithms to help you design a chatbot specific to your business needs. These platforms often include pre-defined templates and easy integration with CRMs, support channels, and APIs.

Many of these platforms allow you to develop chatbots with low or no-code platforms, offering drag-and-drop functionality to let you choose the elements you need for your chatbot.

For instance, you can create a chatbot to assist consumers with their shopping experience for your e-commerce platform or add a chatbot assistant to help patients manage and make their appointments, refill prescriptions, and fetch their medical records.

Here’s how to approach selecting a chatbot platform and deploying it for your business:

1. Define the goal. Begin by identifying your chatbot’s primary function and the specific problems it will solve. This means addressing the primary function and the problem this chatbot will solve. Then, determine how this chatbot can help your users and which category of users it will assist.

2. Identify the chatbot platform. The next step is to select the right chatbot platform to meet your needs. To help you with this, we discuss factors you should consider while choosing the right AI chatbot platform for your business below.

3. Develop the chatbot flow. A chatbot flow is a structured, sequential diagram that maps out the conversational paths and decision points a chatbot will follow when interacting with users, including possible user inputs, bot responses, and conditional branching logic. The flow will consist of greeting messages, introduction messages, and varying responses for the chatbot’s conversation flow.

4. Execute the retrieval process. The chatbots are given input queries from the users, which are processed via the NLP to understand the context and intent of the query. This query is embedded as vectors into the system via RAG (Retrieval Augmented Generation), which allows the RAG system to search for similar documentation in the pre-designed knowledge source or database. After retrieving the required and relevant documents, these documents are ranked to the highest relevancy. The final step in the process is generating a response and offering the user an appropriate response.

5. Deployment. Once you set everything up, launch the chatbot to ensure it’s ready for users to engage with.

6. Integration. Once you have trained the chatbot you developed, integrate it into your business. This could be for your e-commerce platform, CRM, payment platform, websites, or apps.

7. Optimization. Continuously check chatbot performance for accuracy, efficiency, tonality, and other factors. You can improve the chatbot for different user responses and test the accuracy of user intent with the chatbot. Identify any areas for improvement and constantly update your chatbots to offer your users the best results and responses to their concerns.

Use cases for chatbots

Chatbot platforms allow businesses to create customized virtual assistants that handle everything from answering basic product questions to guiding customers through complex multi-step processes like order tracking or account setup. Businesses across industries use these tools to build chatbots that reduce support ticket volume, capture qualified leads after business hours, and provide personalized shopping recommendations based on customer browsing behavior.

E-commerce

With e-commerce platforms, AI assistants or chatbots can help you to improve your customer’s shopping experience. This might mean helping them compare two products, surfacing your best-rated products, or answering common questions regarding the products, return policy, or shipping information. These digital helpers keep shoppers from abandoning their carts, nudge people toward slightly larger purchases with smart suggestions, and quietly gather insights about what your customers want.

Healthcare

AI in healthcare is increasingly common, including chatbots that assist with patient screening and triage, appointment management, and insurance and billing assistance. These solutions reduce administrative burdens for healthcare professionals by automating routine inquiries and preliminary assessments, allowing doctors and nurses to focus their expertise on direct patient care. Custom healthcare chatbots can also help maintain continuity of care by collecting and organizing patient information before appointments, ensuring providers have relevant context when meeting patients.

Educational

Chatbots increasingly appear on school or university websites, offering details on a particular course or helping with enrollment. These work as personal tour guides for students, answering specific questions about admission requirements, walking prospective students through financial aid options, and explaining degree prerequisites. Beyond administrative support, AI in education also supports personalized learning experiences by delivering customized study materials, providing immediate feedback on practice assignments, and connecting students with relevant academic resources based on their learning patterns and needs.

Customer Support

One of the most common use cases for chatbots is customer support. These chatbots help resolve user queries by assisting customers with refund requests, product pricing, and item information. Additionally, these chatbots are trained with the possible queries that users might have and have responses for each one. For instance, some of the most common queries for a food delivery app are about order delays, missing items, tracking, or refunds.

Hospitality

Chatbots can be used when customers need assistance booking travel tickets, managing hotel bookings, or providing itinerary suggestions. These digital concierges create value by providing instant 24/7 service across multiple languages, enabling hotels and resorts to maintain constant guest engagement without increasing labor costs. Beyond simple convenience, well-designed hospitality chatbots can boost revenue through personalized room upgrade suggestions, timely restaurant reservations, and exclusive activity recommendations based on guest preferences and behavior patterns.

Choosing the right chatbot platform

The chatbot platform landscape has expanded, with numerous providers offering solutions that vary in capabilities, complexity, and cost structures. Some platforms excel in user-friendly interfaces with drag-and-drop functionality ideal for marketing teams. In contrast, others provide robust developer environments with extensive API options for organizations requiring deeper technical integration and customization. Here are some factors to consider when assessing the right chatbot platform for your business:

Integration

Consider how your chosen chatbot platform will integrate with your existing tech stack. Look for platforms offering pre-built connectors for your CRM system, help desk software, and e-commerce platform, or those with robust REST APIs that your developers can efficiently work with. Pay particular attention to webhook support and authentication methods, as these details often determine whether integration will be a smooth process or a development headache.

AI capabilities

The best chatbot platforms feature natural language understanding systems that correctly interpret customer questions even when full of typos, slang, or industry jargon. Your evaluation should consider how each platform’s machine learning model improves over time, especially whether it can learn from your specific customer data rather than generic training sets. A truly valuable AI chatbot solution will include detailed conversation analytics dashboards that reveal what happened and why, giving your team clear direction for improving. Many leading chatbot platforms now offer integration with popular AI models like GPT-4.5, Claude 3.7 Sonnet, and Gemini to power more intelligent and responsive customer conversations.

Customization

When evaluating chatbot platforms, prioritize those offering extensive dialogue management capabilities that let you precisely control conversation flows based on user inputs, intent recognition, and previous interaction history. Evaluate platforms that offer visual conversation builders with conditional logic branches, allowing your team to create complex decision trees without too much coding. Will the chatbot platform enable you to customize the chatbot languages according to your business needs or switch the tonality of the conversation? Can it customize responses for better understanding and interaction? Look for these options.

Pricing

Understand your budget and each chatbot platform’s pricing model before deciding. Examine whether providers charge per conversation, per message, or based on monthly active users, as these models can dramatically impact costs as usage scales. Also, it aims to understand if additional charges exist for advanced features like knowledge base integration, custom model training, or analytics capabilities, which might not be included in the advertised base pricing.

10 chatbot platforms to explore

Below, we’ve reviewed various options to bring you a diverse selection of chatbot platforms that stand out for their features and performance. Each offers unique strengths—from no-code simplicity to enterprise-grade customization—allowing businesses of all sizes to find the right match for their specific needs and technical capabilities. Here are ten powerful chatbot platforms to consider:

1. DigitalOcean GenAI Platform

The DigitalOcean GenAI platform helps developers build and deploy custom AI agents powered by advanced models from Meta, Mistral AI, Anthropic, and OpenAI. The platform is designed to be intuitive, requiring no AI expertise, allowing users to create custom AI agents in minutes without managing complex infrastructure. It includes safety and optimization tools to help generate safer outputs and improve agent performance over time. Businesses can easily embed these agents into their applications through APIs or use pre-built chatbot plugins to deploy intelligent features quickly.

Key features:

• RAG workflows allow agents to reference their data sources

• Guardrails to provide safer, on-brand agent experiences

• Function calling capabilities that deliver real-time information

• Agent routing combines multiple specialized agents for comprehensive user experiences

Pricing:

• The GenAI platform is available at $0.198/million tokens

2. Botpress

Botpress is a versatile AI chatbot builder platform known for its customizability and effectiveness. Its drag-and-drop interface makes it an effective no-code chatbot platform for new developers and coders. It offers translation capabilities in over 100 languages, making it convenient for users to interact in their preferred language.

Key features:

• Integrates with platforms like Jira, Notion, HubSpot, and more

• Enterprise-grade security and compliance with GDPR and SOC 2

• Intuitive visual conversation builder with optional coding capabilities

Pricing:

• Pay-as-you-go plan: $0/month. It includes 5 bots with 2000 incoming messages/month, free monthly AI credit, and 100MB vector database storage.

• Plus plan: $89/month. It includes custom analytics, community support, an increased usage limit, and the ability to hand off conversations to a human assistant.

• Team plan: $495/month. It includes real-time collaboration, domain allow listing, live-chat support, RBAC, and enhanced knowledge sources.

3. WotNot

WotNot is a no-code chatbot platform that allows businesses to automate conversations across multiple channels for lead generation, customer support, and appointment booking. The platform features an interface with 40+ chat elements, ChatGPT integration, and the ability to either build custom solutions yourself or have their team of experts make them for you. WotNot offers integration with popular apps, analytics capabilities, and security compliance for organizations looking to scale their automated communication efforts. The solution includes options for both self-service chatbot creation through their bot builder and professionally managed services for those who prefer expert implementation.

Key features:

• A single live chat tool to engage customers on different platforms, including WhatsApp, Messenger, and SMS.

• Analyze agent conversation data to understand the impact and areas of improvement

• Access to analytics APIs and get data in real-time

Pricing:

• Free plan: $0/month. It includes 100 chats, 500 AI credits, and a no-code chatbot builder.

• Starter plan: $99/month. It includes 5000 chats, 5000 AI credits, unlimited teammates, all integrations, and ticketing support.

• Premium plan: $299/month. It includes 10,000 chats, 10,000 AI credits, live chat, HTTP requests, AI co-pilot, hide branding, and dynamic data.

• Ultimate plan: $899/month. It includes 20,000 chats and AI credits, InfoSec and Legal review, account manager, custom integrations, account optimization, and priority support.

4. Kore.ai

Kore.ai offers a comprehensive AI agent platform with no-code tools that enable businesses to implement AI solutions for work productivity, process automation, and customer service through pre-built agents, customizable workflows, and enterprise integrations. This platform allows you to integrate with the Microsoft Office suite, making it convenient to manage everyday tasks effectively. The platform includes intelligent orchestration, enterprise search capabilities, drag-and-drop development tools, hundreds of pre-built integrations, and industry-specific solutions for banking, retail, healthcare, and HR with robust security and governance frameworks.

Key features:

• Support over 120+ languages

• AI contact center with human-assisted handoffs

• Pre-built bots for different industries, such as retail, finance, banking, healthcare, and IT

Pricing:

• Pay-as-you-go plan: $0.2/session. It includes a conversation designer, dialog builder, knowledge graph, and multi-channel support.

• Enterprise plan: session-based pricing. It includes universal bots, topic modelers, and on-premise deployment.

5. Liveperson

LivePerson offers a conversational AI platform that combines messaging and voice capabilities to create personalized customer experiences on multiple channels. Their solution uses GenAI to automate routine tasks while keeping humans in the loop, helping businesses cut costs and improve customer satisfaction. The platform includes tools for driving sales through conversation, analytics for understanding customer interactions, and tailored solutions for financial services, retail, healthcare, and automotive industries.

Key features:

• GenAI-powered customer interactions and agent productivity tools

• Unified communication channels across digital and voice

• AI-powered automation for routine customer tasks

Pricing:

• Bronze plan: Custom pricing. This includes intent management, conversational intelligence, and communication channels.

• Silver plan: Custom pricing. It includes an intent manager, conversation builder, KnowledgeAI, conversation assist, and AI annotator.

• Gold plan: Custom pricing. Includes all Silver and Bronze plan features and Generative AI3 features.

6. Yellow.ai

Yellow.ai offers a customer service platform powered by agentic AI that helps businesses automate support across voice, chat, and email channels. Their platform enables human-like conversations through dynamic AI agents that can understand the context and respond with empathy in over 135 languages. Yellow.ai connects with existing business systems through 150+ integrations, allowing companies to deploy automation solutions quickly. The platform includes robust security measures with HIPAA and GDPR compliance and follows responsible AI principles to protect sensitive customer data.

Key features:

• VoiceX AI voice technology generates realistic voices and handles complex requests in real-time

• Multi-LLM architecture that combines specialized language models for greater accuracy and reliability

• Dynamic conversation designer with no-code tools for building complex conversation flows

• Lifecycle optimizer that continuously improves automation performance through analytics and learning

Pricing:

• Free plan: $100/MTU. It includes 1 bot, 1 custom API, 1 active campaign, and 2 channels.

• Enterprise plan: Usage-based pricing. Includes unlimited 1000 transactions per user FU, unlimited active campaigns, and unlimited templates.

7. Landbot

Landbot.io offers an AI Chatbot Generator that helps Marketing, Sales, and Customer Service teams create revenue-driving conversational experiences without coding skills. Their platform allows businesses to automate conversations across multiple channels, including WhatsApp, websites, and Facebook Messenger, with bot-to-human handoffs when needed. Users can quickly build AI chatbots that generate leads, qualify prospects, book appointments, and provide 24/7 customer assistance. The platform connects with popular business tools through built-in integrations, enabling teams to store and utilize data collected through chatbot interactions.

Key features:

• AI Appointment Assistant that increases meeting bookings and shows rates

• No-code visual builder for creating complex conversation flows quickly

• Multi-language support for global customer engagement

• Conditional logic branching for personalized conversation paths

Pricing:

• Free forever: €0/month. Includes 100/month chats, limited integrations, and basic flow operations.

• Starter plan: €40/month. Includes 500/month chats, 100 AI chats, 2 seats, Landbot AI Assistant, A/B testing, and custom code CSS/JS.

• Pro plan: €100/month. Includes 2500 chats/month, 300 AI chats, 3 seats, and other features.

• WhatsApp Pro plan: €200/month. Includes 2500/month chats, 500 AI chats, 3 seats, and 1000/month WhatsApp chats.

• Business plan: €400/month. Includes 1000 AI chats, 5 seats, custom WhatsApp chats, and monthly chats.

8. Zapier

Zapier helps you develop a chatbot for your business to generate leads or provide customer support services. As part of the Zapier ecosystem, chatbots can connect with over 8,000 apps to create powerful workflows that enhance customer support and lead generation processes. Depending on your plan, chatbots developed using the Zapier chatbot platform leverage GPT-4o and GPT-4o mini. The platform also lets you customize your chatbot’s behavior and look. With either of the plans, you can connect up to 20 knowledge sources and leverage data directly from your website or documentation.

Key features:

• Natural language processing capabilities that understand user intent beyond keywords

• Customizable conversation style that matches your brand’s tone and voice

• Lead collection forms that capture visitor information and qualify prospects

• Multi-channel sharing options to deploy chatbots across websites and platforms

Pricing:

• Free plan: $0/month. Includes 2 chatbots with limited access

• Pro plan: $20/month. Consists of 5 chatbots, website embedding, and 1 knowledge source.

9. Flow XO

Flow XO is another platform designed to help you with features such as customer support and lead generation for your business. With specific personas for sales and sales-related services, these chatbots can support your lead generation and customer experience efforts. The chatbot platform integrates with multiple third-party platforms, such as MailChimp, Office 365, Google Calendar, and the 100+ cloud-based platforms for your business.

Key features:

• Workflow automation for lead qualification and customer support

• AI personas that can be customized for sales, support, and scheduling roles

• Intent and sentiment detection that identifies customer emotions and needs

Pricing:

• Free plan: $0/month. Includes 100 interactions, 2-week logs, 5 bots or active flow, and community support. The free trial is only available for 14 days.

• Standard plan: $25/month. It includes 5000 interactions, 15 bots or active flow, 5 team members, an AI assistant, a 3-month log, 250 monthly AI credits, and premium integrations.

10. Botsify

Botsify allows you to develop chatbots that can be integrated into your website, Slack, and Messenger, leveraging pre-defined templates. Using the Botsify chatbot platform, you can design your chatbot to collect user information conversationally instead of making users fill out forms. This chatbot can be integrated into different platforms, such as Instagram, SMS, WhatsApp, Facebook Messenger, and Telegram, to offer convenient conversations with your potential customers.

Key features:

• Whitelabel mobile app for easy conversations with customers

• Automatic prospect qualification based on pre-defined parameters

• Easy switch from chatbot to human assistant

Pricing:

• Do-it-yourself basic plan: $49/month. It includes 2 chatbots, 5,000 users, unlimited stories, unlimited conversations, forms, and media. It is available on Messenger, SMS, the website, Telegram, and Instagram. A 1-month chat history, message scheduling, and all integrations are also available.

• Done-for-You plan: $149/month. It includes 5 chatbots, unlimited users, conversations, stories, forms, and media. It also includes a personal onboarding session and bi-weekly training of 1 chatbot for 1 year. The plan also consists of 3 months of chat history and priority support.

• Enterprise plan: A custom plan with custom pricing is available.

Chatbot platform FAQs

What features should I look for in a chatbot platform?

Look for features such as AI-NLP capabilities, scalability, security compliance, customization, robust analytics, and ease of use.

Which chatbot platform is best for customer service?

The best chatbot platform depends on your business requirements and technical needs. DigitalOcean’s GenAI platform is a solid choice for organizations seeking a solution with built-in guardrails and user-friendly implementation.

Are there any no-code chatbot platforms available?

Landbot and WotNot are two no-code platforms for developing chatbots without in-depth coding knowledge.

What are the benefits of using AI chatbot platforms?

Custom AI chatbot platforms control conversation design, integrations, and user experience that pre-built solutions simply can’t match, allowing you to align the technology precisely with your business processes. They typically offer more detailed analytics on customer interactions, helping you identify common questions and potential improvements based on actual conversation patterns.

How can I integrate a chatbot platform with my existing systems?

APIs can be used to integrate your chatbot platform into your existing systems. These API integrations make adding chatbot platforms to your existing systems convenient and quick for your business.

References

• Introducing the GenAI Platform: Simplifying AI Development for All

Build with DigitalOcean’s GenAI platform

DigitalOcean’s GenAI Platform makes it easier to build and deploy AI agents without managing complex infrastructure. Our fully managed service gives you access to industry-leading models from Meta, Mistral AI, and Anthropi, which are must-have features for creating AI/ML applications.

Key features include:

• RAG workflows for building agents that reference your data

• Guardrails to create safer, on-brand agent experiences

• Function calling capabilities for real-time information access

• Agent routing for handling multiple tasks

• Fine-tuning tools to create custom models with your data

Don’t just take our word for it—see for yourself. Get started with AI and machine learning at DigitalOcean to get access to everything you need to build, run, and manage the next big thing.